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Welcome to
Hillview Surgery

Hillview Surgery
179 Bilton Road
Tel: 020 8997 4661
Fax: 020 8810 8015

Hillview Surgery Appointments: Responsiveness Audit



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A Historical Perspective
A Patient's Perspective
A Doctor's Perspective
A Nurse's Perspective
A Receptionist's Perspective

Timely, quick, proactive and efficient response to patients requesting help should translate to patient satisfaction as well as reducing risk.


The following graph confirms over 90% of patients will have their request to be called back within 1 hour.


Reasons for delay can be traced back to patients requesting a call back later in the day.




To help the consulting doctor, receptionists annotate the patients reason for consultation by adding a brief reason for call, where patients are happy to impart this information. Patients who do not wish to discuss this are annotated as “personal” as reason for consultation.


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