Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More


Welcome to
Hillview Surgery

Hillview Surgery
179 Bilton Road
Perivale
Greenford
Middlesex
UB6 7HQ
Tel: 020 8997 4661
Fax: 020 8810 8015

Hillview Surgery Appointments: Responsiveness Audit

 

 

Click for..
A Historical Perspective
A Patient's Perspective
A Doctor's Perspective
A Nurse's Perspective
A Receptionist's Perspective

Timely, quick, proactive and efficient response to patients requesting help should translate to patient satisfaction as well as reducing risk.

 

The following graph confirms over 90% of patients will have their request to be called back within 1 hour.

 

Reasons for delay can be traced back to patients requesting a call back later in the day.

 

 

 

To help the consulting doctor, receptionists annotate the patients reason for consultation by adding a brief reason for call, where patients are happy to impart this information. Patients who do not wish to discuss this are annotated as “personal” as reason for consultation.

 


Choose font size: A A A

Search:  


GP Website from Wiggly-Amps Ltd. | Total visitors:204295 | Disclaimer