Requesting Online
Medication that is on your list of repeats may be requested via our online services; Systm Online
Why does it take 2 working days to process a repeat prescription request?
At Hillview Surgery many repeat prescriptions are requested each weekday
A Patient Advisor has to check your medical records to ensure that the items you’ve requested are on your repeat medication list. The request is then passed to our GP Clinical Pharmacist or a Doctor to authorise and ensure that it is still appropriate for you. Once authorised our Patient Services team will file your prescription for collection or forward to your nominated pharmacy
Delays may occur if you’ve asked for medication that is not on your repeat prescription list or if your medication request differs from what is on your list. Once a year you will be reminded to book an appointment for a medication review, occasionally your medication may need to be reviewed more frequently