How to Make an Appointment


To keep patients and staff safe we are currently operating a reduced foot fall protocol and working a total triage system. Contact has moved from face to face to telephone and video consultations, however please rest assured that if a patient needs to be seen face to face we have the capacity to do this while following government guidelines to keep everyone safe. It is important for us to remind you that we are still here to treat patients that need treating and if you have any health concerns please do not hesitate to contact us.

Our first point of contact is for patients to submit an e-consult online via Simply complete the online form with your symptoms which is then submitted to the surgery. Once we receive the e-consult, a clinician will triage and respond appropriately, which may be by phone or video call. If you do not have internet access please call the surgery on 0208 997 4661.  Here you can speak to a receptionist, or book a telephone appointment with a Doctor using our automated booking system.

Where possible, we ask you to wear your own face covering when attending the surgery to protect our supplies of PPE for health care professionals.

We would like to take this opportunity to remind any patients who are yet to sign up for online services to do so. You can access online services by registering for the NHS App. Once you are registered you will be able to use the service to:

  • Order your repeat prescriptions
  • Make a telephone appointment
  • Cancel an appointment

Once registered with the NHS App, you may use your NHS Login to access Airmid for iOS, or Airmid for Android

Along with ordering repeat prescriptions, and making and cancelling appointments, Airmid allows you to request access to and view your online medical record.

We have listed below a few items that we recommend patients to have at home where possible:

  • Thermometer
  • Blood pressure monitor
  • Oxygen saturation monitor (“pulse oximeter”)

You are able to purchase the items above online or through local pharmacies. These items are useful for monitoring illnesses and are particularly helpful with identifying and monitoring symptoms of COVID-19.

Thank you for your for continued support.

Hillview Surgery

Using Your Smartphone or Tablet

You can also book telephone appointments online using the NHS App.  You can register for this service directly within the app, and do not need to attend surgery (your identity will be verified in app)

The NHS App for iOS

The NHS App for Android

More information on The NHS App

You can also now access The NHS App services via your browser

The Automated Phone System

The automated phone system is also open from 7.30 am, and you may use it to book Telephone Consultations with a doctor. Please phone 0208 997 4661, choose Option 0 and follow the prompts

By Phone

Patients can book an appointment by calling 0208 997 4661 and selecting Option 1 to use our Automated Booking System, or Option 0 to speak to a member of the Reception Team.  You can also order prescriptions and query test results after 10:00am by ringing 0208 997 4661 and selecting Option 2


Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.