Our first point of contact is for patients to submit an e-consult online via https://hillviewsurgery.webgp.com. Simply complete the online form with your symptoms which is then submitted to the surgery. Once we receive the e-consult, a clinician will triage and respond appropriately, which may be by phone or video call. If you do not have internet access please call the surgery on 0208 997 4661. Here you can speak to a receptionist, or book a telephone appointment with a Doctor using our automated booking system.
Book appointments Online
Patients can book an appointment by calling 0208 997 4661 and selecting Option 0 to use our Automated Booking System, or Option 2 to speak to a member of the Reception Team.You can also order prescriptions and query test results after 10:00am by ringing 0208 997 4661 and selecting Option 3. Please note, the quickest and easiest way to access your recent test results and order Prescriptions is via The NHS App
Out of Hours
Our lines are open from 8.00 am – 6.30 pm Monday to Friday. Outside of these hours and on Bank Holidays please phone NHS111 free on 111 from landlines or mobiles
What is NHS 111 and When to Use it?
NHS 111 is available 24 hours a day, 365 days a year and offers access to local NHS healthcare services in England.
Use NHS 111 if:
You need medical help fast but it’s not a life threatening emergency. (If it is a life threatening emergency use 999)
You think you need to go to A&E or need another NHS urgent care service
You don’t know who to call or you don’t have a GP to call
You need health information or reassurance about what to do next
Enhanced Access Service
From 1st October 2022, Hillview Surgery is offering improved access to appointments and other general practice services.
‘Enhanced Access’ means:
As a Network, we are providing appointments from 7:30am until 8pm on weekdays, and from 9am-5pm on Saturdays.
Appointments will be both bookable in advance (up to 14 days) and available for same day bookings
A mix of services will be available within these additional hours with access to the range of health professionals working in the primary care team, including, but not limited to, GP Appointments, Screening Appointments, Phlebotomy, and Vaccinations.
There will be a choice of ways to access appointments depending on clinical need, such as telephone, video appointment, online consultation, or face to face. You may be seen or spoken to by the following Healthcare Professional: GP, Nurse, Clinical Pharmacist, Social Prescriber, Mental Health Nurse, Health Care Assistant, Advanced Clinical Practitioner, First Contact Practitioner, Physician Associate
Our Enhanced Access Service is provided in Partnership with 10 other local practices who form Northolt Greenford and Perivale Primary Care Network (NGP PCN). When a face-to-face appointment is needed, this may be at a GP practice in the local area – this may not be at your own GP practice, but at another nearby.
The exact mix of what is provided through this enhanced offer will be determined based on local health needs, current usage of out of hours services and the views of patients.
The Practices that form NGP PCN, and provide our Enhanced Access Service are:
Hillview Surgery – 179 Bilton Road, Perivale, UB6 7HQ
Perivale Medical Clinic – 2 Conway Crescent, Perivale, UB6 8HU
Allendale Road Surgery – 35 Allendale Road Greenford Middlesex UB6 0RA
Greenford Road Medical Centre – 591 Greenford Road, Greenford, UB6 8QH
Elmtrees Surgery – 2a Horsenden Lane North, Greenford, Middlesex, UB6 0PA
Mandeville Medical Centre – 3 Mandeville Road, Northolt, Middlesex, UB5 5HE
The Grove Medical Practice – 81 Danemead Grove, Northolt, Middlesex, UB5 4NY
Barnabas Medical Centre – Girton Road, Northolt, Middlesex, UB5 4SR
Doncaster Drive Medical Centre – 45 Doncaster Drive, Northolt, UB5 4AT
Islip Manor Medical Centre – 45 Eastcote Lane, Northolt, Middlesex, UB5 5RG
Meadow View Surgery – 141 Mandeville Road, Northolt, Middlesex, UB5 4LZ
Patients will be able to book appointments for weekday mornings, weekday evenings and Saturday between 9am and 5pm. This should provide greater flexibility for patients, and expand access to routine and same-day appointments with our full clinical team.
What is an Emergency?
If you or someone else experiences the symptoms below and you feel it is serious and could be life threatening and cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999
Anaphylactic shock (swelling of mouth and throat)
Black stools or rectal bleeding
Collapse, unconscious, coma
Non-blanching rashes (the glass test)
Seizures that are prolonged
Severe abdominal pain
Emergencies will be dealt with as a priority
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example if you:
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Cancelling Your Appointment
Please remember to cancel unwanted appointments. If possible please let us know well in advance so that the appointment may be offered to another patient
Each month approximately 100appointments are wasted by our patients who don’t bother to cancel
You can cancel appointments quickly and easily using one of the following:
Online Access using System Online
Telephone us on 0208 997 4661
In person, let the receptionist know
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 11:00am, and give one of our receptionists details. A GP will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.